• Acts as a liaison between our clients and our customer service team.
• Maintains a strong professional relationship with our clients and customer service team.
• Provide excellent client service and ensure client satisfaction.
• Courteously and promptly assist all client inquiries via telephone or email.
• Process queries, disputes and other issues that comes through the various queues in a timely manner
• Obtain relevant information from resources provided and must able to review and/or examine information critically to help resolve issues or validate account.
• Handle daily payment posting to internal system

EDUCATION AND/OR EXPERIENCE

• High School Degree or equivalent
• 3 or more years of Customer/Client Service Experience
• Basic knowledge of medical terminology and medical insurance
• INTERNAL APPLICANTS- 6 months with PMS or longer

COMMUNICATION/TEAMWORK SKILLS

• Excellent verbal and written communication skills
• Must possess excellent telephone etiquette
• Demonstrate good judgment and critical thinking skills
• Detail oriented and well organized

TECHNOLOGY SKILLS

• Basic Math Skills
• Intermediate with Microsoft Word and Excel
• Types 40/45 WPM

PHYSICAL SKILLS AND ABILITIES

• Able to multi task in a fast paced environment
• Strong Analytical and Critical Thinking Skills
• Occasionally required to stand or walk and lift and/or move up to 25 pounds

WORK ENVIRONMENT

Employee works in an office environment. Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls  types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resource