• Outbound dialing both manually and using an automatic dialing system.
• Meet and maintain performance standards and monthly goals.
• Data research and multitasking; must be able to read client notes, maneuver through the collector’s working screen and client portal, payment portal, listen, and talk simultaneously
• Data entry; must learn company standard abbreviations and codes
• Must learn about laws and regulations that govern the industry
• Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution
• Escalate calls when necessary; must be able to recognize when a call needs to be escalated for further assistance
• Attend all training classes (must pass all training tests given)
• Perform other related duties as assigned or requested
• Must be able to interpret an EOB (explanation of benefits)
• Basic understanding of type of hospital visits (ER, OP, IP and OB

• High School diploma or equivalent.
• Experience/training in standard computer applications (e.g. word processing, databases, and the internet).
• Must have ability to adapt to fast paced, dynamic environment

Wage range Offered: $19.00-$21.00 (hourly paid is based on experience)

• Training will be compensated (at wage offered)
• Medical and Dental benefits effective immediately
• Vacation and Sick Accruals
• 6 paid legal holidays
• Employee Stock Ownership Program
• HYBRID – all work from home is based on performance. Any changes in law or client requirements to work from the office can occur without notice
• Spanish speaking certification incentive- $2 per hour extra
• Possibility of earning a monthly bonus based on team hitting a minimum of 90% of the team’s goal.