Job Openings >> Medical Collector - Entry Level
Medical Collector - Entry Level
Summary
Title:Medical Collector - Entry Level
ID:1084
Department:Administrative
Description

Job Description - FULL- TIME Dialer

  • Heavy outbound calling via auto-dialer and manual dialing;
  • Expected to meet and maintain a minimum of contacts per hour, and meet paperwork mode, pause time and other productivity standards.
  • Data research and multitasking; must be able to read client notes, maneuver thru the collectors working screen and client portal, payment portal, listen, and talk simultaneously
  • Ability to navigate in multiple computer systems while interacting with the customer
  • Data entry; must learn company standard abbreviations and codes
  • Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution
  • Hit assigned monthly goals and collection quotas
  • Escalate calls when necessary; must be able to recognize when a call needs to be escalated for a second talk off
  • Basic computer navigation and use; must be able to utilize multiple windows to complete tasks
  • Attend all training classes (must pass all training tests given)
  • Self-motivated and results-oriented
  • Perform other related duties as assigned or requested

 

Qualifications

 

 

  • High School diploma or equivalent.
  • Experience in a collection/call center environment
  • Ability to work with uncooperative or difficult people in a professional manner to obtain positive results.
  • Experience/training in standard computer applications (e.g. word processing, databases, and the internet).
  • Medical and/or clerical experience, education and/or training is a plus 
  • Must have ability to adapt to fast paced, dynamic environment

 

 
 

Wage range Offered: $12.12-$13.69 (hourly rate is based on experience and is NOT NEGOTIABLE)

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