Job Description:

First point of consumer contact in order to negotiate and initiate payment or resolution of debt.

• Collection of past due accounts in a call center environment
• Continuous outbound consumer dialer contact throughout the day
• Utilize an automatic telephone dialing systems to contact customers, and a computerized system to track customers.
• Learn all collection laws up to and including FDCPA, HIPAA, FCRA, and TCPA, and internal performance standards
• Meet or exceed the monthly goal objectives

Candidate Requirements: 

• Six months collections experience in a call center environment.
• Minimum of 1-year customer service experience.
• Stable work history.
• Strong verbal communication skills along with a professional telephone manner.
• Competence in keyboard entry at a minimum of 25 wpm
• Solid personal computer skills
• Must be highly motivated with the desire to earn commission based on individual performance.

Must have a high school diploma or equivalent

$11.54 - $12.68/HR DOE NOT NEGOTIABLE