Job Openings >> Self-Pay Team Supervisor - INTERNAL APPLICANTS ONLY
Self-Pay Team Supervisor - INTERNAL APPLICANTS ONLY
Summary
Title:Self-Pay Team Supervisor - INTERNAL APPLICANTS ONLY
ID:1070
Department:Administrative
Description

PMS INTERNAL APPLICANTS ONLY PLEASE 

WEST COVINA SELF-PAY TEAM SUPERVISOR

Job Description

  • Oversees the Self-Pay Team.
  • Responsible for queue maintenance.
  • Responsible for employee scheduling to ensure phone coverage throughout the entire day and keep call abandonment below 3%.
  • Is knowledgeable of PMS and client guidelines of medical collections, including but not limited to insurance processes, attorney represented accounts, restricted states.
  • Has proven ability of problem resolution while dealing with consumers and employee issues.
  • Assists with seconds talk offs and/or de-escalation of calls.
  • Responsible for auditing reports and sending these reports without delay to the correct party whether it be internally or out to a client.
  • Identifies out-source team deficiencies, noncompliance and/or training issues, and informs managers of such findings.
  • Performs side by side coaching and performs call monitors for all out-source members.
  • Perform other related duties as assigned or requested

 

Qualifications

 

 

  • High School diploma or equivalent.
  • A combination of two years medical and/or clerical experience, education and/or training.
  • Minimum one-year experience in a collection/call center environment.
  • Ability to work with uncooperative or difficult people in a professional manner that obtains positive results.
  • Experience/training in standard computer applications (e.g. word processing, databases, and the internet).

 
 
 

Wage range offered: Based on experience

This opening is closed and is no longer accepting applications
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